Grand Computers

Reviews about Grand Computers

• 5 / 5

  By Jacob Chambless
  These guys are the bomb! They swapped my entire rig into a new case in under 24 hours. I really appreciate that I get updates from the actual person working on my PC. I highly recommend them if you are in the area.The only thing I really was sorta upset about initially was they didn't offer my old computer case back, but it's fine. I'm satisfied with the case you replaced it with.+★ Comfy couches, Xbox, and computers to chill while you wait. +★ Easy drop-off and pick-up service.+★ In my local area (less than 10 minutes away). +★ Customer support is friendly and brief. +★ Employee mentioned New-egg for ordering parts.
  March 24, 2017
• 5 / 5

  By Jared Huggins
  Grand Computers is the best place to take your laptop to in the Midlands!! They have great employees that care about the customer and their troubling situation with their computer. I have been to Grand Computers twice and have had a great experience every time. If I ever have another problem with any of my electronic devices, I sure won't hesitate to give Grand Computers a call.
  February 07, 2017
• 5 / 5

  By Chris Vaughn
  A year or so ago I had them clean out my computer's fan and heat sink. They are competitively prices and finished the work in the amount time they promised. Will be back if I have any further repair needs.
  October 11, 2016
• 1 / 5

  By Red
  *EDITED AS NOTED*
  
  Glass was cracked on screen; agreed on the price of the glass, they called my home number and spoke with me directly before doing the service.
  
  This person attempted to contact them multiple times over a month. Messages were left asking for updates w/no return calls. A family member was sent to check on the status and she was informed the wait and price were the same as agreed to on the phone initially.
  
  Customer expressed concern that no one had updated or called since first contact; they informed me first that they did called me. I commented there was no record for the calls on either home/cell records. Then the statement was changed they had the "wrong contact information," which is logically inaccurate as they contacted me originally and also had the address.
  
  The bill, it was over 50% more than what was agreed on. They had run a diagnostic and changed the logic board without consent. Initial request was customer pay the amount quoted, this understandably upset the staff. I agreed I would pay for the glass and requested they heavily discount the logic board. He insisted he would not take a hit. Firm limits were set by customer and the owner agreed to them willingly but was clearly unhappy. He did provide the logic board and service for free; while I was appreciative of this, it was also not what was offered and the fact that he acted so unprofessionally in multiple settings is paramount to my concern regarding ethical business practices.
  
  Updated 1/17/16
  *The managers response reflects that he has evidence that they changed the logic board; I was using information from Apple and trusted their statements as I'm not authority in this area. I will retract the statement about not actually replacing the logic board; however my statements regarding communication and the difficulty are still valid and my phone bills that document every call that comes in are my evidence (I checked these). In the future; please do not use the internet to respond to my concerns unless you are stating you are calling me to help remedy it. I believe your post below continues to indicate poor customer service, inappropriate actions regarding customer information, and disregard for privacy.
  
  *FORMAL REPLY TO GRAND COMPUTERS 1/17/16*
  Grand Computers. I formally and respectfully request you remove the link with the name on it and edit your post that holds the title of this persons profession and remove all names. The person is not acting in a professional capacity with your company; It is concerning that it may infer this and makes you at risk of being libel re: comments about the profession which could possibly impact this persons capacity in a professional way given the ubiquity of the internet. This person is a private citizen interacting in a public way and it is inappropriate for you to mention these items in a public post. If you have concerns about these please contact this person via the contact information you have privately in your store records.
  
  Regarding the words you referred to of "liar,'" that was in the original post. Given your explanation, it seems highly likely apple thought it was the original, it is retracted in that regard; re: the logic board and replacement. The experience of being told by an authority that this customer had been taken advantage of, is understandably concerning and it was an accurate statement at the time of the review; there was no intent to misrepresent the company or brand, only provide information that was true to the person writing it at the time. Other web reviews indicate the billing issues is not an isolated event; which gives merit and credibility to this statement and experience.
  
  Bottom Line:
  Please cease and desist with possibility of being libel (see definition of defamation) by editing your reply with removing the 1) name of the individual in question and 2) the link you posted; there is a safety concern here on part of the person.
  June 29, 2016